The business context
OPSAL offers container storage services. Client companies need to book slots to drop off containers or plan their pickup, and each operation depends on availability that changes by the minute.
The challenge
Free the operations team from manually taking every booking by phone or WhatsApp. The goal: let the customer book whenever they needed — even outside business hours — seeing real availability.
The solution
We deployed a self-service platform based on Respond.io + G2407 scheduling module with real-time availability logic integrated into OPSAL’s internal systems.
- Calendar connected to storage operations systems.
- Booking from WhatsApp with automated confirmation and receipt.
- Real-time availability — customers only see what they can actually book.
- Escalation to human when the operation needs special coordination.
What OPSAL achieved
- Customers booking 24/7 without human intervention.
- Operational time freed up for higher-value work instead of taking bookings.
- Higher self-service rate from end customers.